Data Collection Policy for M/s Dev Ganga (Operating as Chardham Heli Service)
At M/s Dev Ganga operating under the brand name Chardham Heli Service, we value the privacy of our customers and are committed to protecting personal data. This Data Collection Policy outlines how we collect, use, disclose, and protect your information in compliance with applicable laws.
1. Data We Collect
We collect personal information to provide our services efficiently and safely. The types of data we collect include:
- Personal Identification Information: Name, contact details (phone number, email address), postal address, and identification details (such as government ID numbers for verification purposes).
- Travel Information: Flight preferences, dates of travel, destinations, and any special service requests.
- Payment Information: Payment card details, billing address, and transaction history.
- Health and Safety Information: Medical conditions (only where necessary for safe travel) or emergency contact details.
- Communication Records: Email correspondence, phone call records, and inquiries made through our website or helpline.
- Website Usage Data: Information on how users interact with our website, including IP addresses, browser type, and activity logs (via cookies).
2. Purpose of Data Collection
We collect personal information for the following purposes:
- Service Delivery: To process bookings, manage flight schedules, and ensure the proper functioning of our heli services.
- Payment Processing: To facilitate transactions and manage refunds or cancellations.
- Customer Support: To respond to inquiries, provide assistance, and address concerns raised by customers.
- Legal Compliance: To comply with government regulations, aviation rules, or any legal obligations.
- Marketing: To inform customers of promotions, offers, or news related to Chardham Heli Service (with your consent).
- Safety and Security: To ensure the health and safety of passengers, especially during emergencies or unusual circumstances.
3. Data Storage and Retention
Your data is securely stored on our servers and is accessible only by authorized personnel. We retain personal information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. When no longer required, your data will be securely deleted.
4. Sharing and Disclosure
We may share your personal information under the following circumstances:
- Service Providers: With trusted third-party partners (such as booking platforms, payment processors, or maintenance providers) who assist us in delivering our services.
- Government Authorities: Where required by law or regulatory authorities, such as during audits, inspections, or legal investigations.
- Legal and Safety Obligations: In cases where disclosure is necessary to protect the rights, safety, or property of our customers, employees, or the public.
- We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure access protocols.
6. Your Rights
You have the following rights with regard to your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request corrections or updates to your information if it is inaccurate.
- Deletion: You can request that we delete your personal data where it is no longer necessary for the purposes for which it was collected.
- Consent Withdrawal: Where we rely on your consent for processing, you can withdraw that consent at any time.
7. Cookies and Tracking Technologies
Our website uses cookies to improve user experience and collect usage data. You can control your cookie preferences through your browser settings. However, disabling cookies may limit the functionality of our website.
8. Changes to the Policy
We may update this Data Collection Policy from time to time. Any changes will be posted on our website, and, where appropriate, notified to you by email or other communication methods.
9. Contact Information
M/s Dev Ganga (Chardham Heli Service)
Email: heli@chardhamheliservices.com
Phone: +91 75358 69999
Address: Plot No. 62 22, Bhupatvala Rishikesh Road near Akhand Jyoti Deep since 1926 Haridwar, Uttarakhand 249411
By using our services, you acknowledge that you have read and understood this policy and agree to the collection and use of your personal data as described.
